Get help

Real people, 24/7. Whatever affects your visit — a question, a problem, a scam or an emergency — this is the one entrance, and your case keeps a named owner until it is resolved.

💬 Talk to a person now

Web chat with a human officer — no mandatory chatbot loops. Your conversation becomes a tracked case, and context is transferred so you never repeat yourself.

Current service: normal · Typical first response under 10 minutes

🚨 Emergency help

Medical, stranded, missing person, serious threat or natural hazard. Minimal information to start — we take it from there with trained coordinators.

Open emergency assistance

Telephone fallback (24/7): +975 2 000 000 (published numbers are confirmed with the responsible authority before launch)

📋 Report a problem

Fraud, overcharging, missing services, unsafe vehicles, refunds, harassment, accessibility barriers — or a compliment. Confidential and anonymous options available.

Report a problem I think I have been scammed Track an existing report

Official support channels

Verify any message claiming to come from the Department against this list.

Sensitive documents are never requested in open messaging channels — use the secure upload in your case.

Service performance & outages

We publish honest service performance. If a service is degraded, essential help links remain visible. Response targets distinguish acknowledgement, first human response, agency acceptance and final resolution — rescue or refund outcomes are never promised within arbitrary deadlines.